KBB Recruitment are representing a well-established, family-owned home retailer with over 100 years of experience and an outstanding reputation across South Wales, the West Country and the Midlands. With a strong focus on quality, design and customer service, they offer a wide range of products and services to help customers transform and improve their homes, supported by inspirational showrooms and expert design teams

About the Role

We are looking for a commercially driven Head of Conservatories, Windows & Doors to take full ownership of this key growth area. You will lead the department end-to-end, overseeing sales, P&L, suppliers, product, marketing, surveying, contract costing, installations and customer experience, while working closely with senior management and store teams to drive growth and profitability.

Key Responsibilities

• Take full ownership of departmental sales, margin, costs and P&L performance, setting budgets and targets and driving results.
• Develop and manage the product, supplier and pricing strategy, negotiating commercial terms and monitoring supplier performance.
• Lead the sales strategy, working with marketing and store teams to maximise lead generation, conversion and sales performance.
• Oversee the full customer journey, from initial enquiry through to survey, quotation, installation and aftercare.
• Manage and develop the surveying, costing, sales, administration and operations teams, setting clear KPIs and objectives.
• Monitor contract costs against expectations, identifying discrepancies and taking action to protect margins.
• Oversee installation and service operations, ensuring projects are delivered efficiently, safely and to a high standard.
• Drive customer satisfaction, testimonials and online reputation while managing complaints and implementing improvements.
• Work with marketing to develop campaigns, showroom displays and content that generate new enquiries and support sales.
• Monitor competitors, market pricing and industry trends to identify opportunities for growth.
• Ensure all installation activity meets relevant health & safety, regulatory and compliance requirements.
• Coach, develop and motivate the wider team, identifying and developing future management talent.

• Proven experience of managing a P&L and delivering commercial performance, ideally within retail, home improvements, fenestration or a related sector.
• Strong commercial understanding with experience managing sales, margins, costs and budgets.
• Confident negotiating with suppliers and managing commercial relationships.
• Experience leading teams across multiple functions, ideally including sales, operations and installation.
• Strong understanding of the customer journey from lead generation through to installation and aftercare.
• Excellent communication, leadership and problem-solving skills.
• A hands-on and adaptable approach, with the ability to manage multiple priorities in a fast-paced environment.
• Experience within windows, doors, conservatories, glazing or wider home improvements would be highly advantageous.

• 29 days' holiday, including bank holidays, increasing with length of service.
• Company pension scheme.
• Exclusive discounts across the wider Retail & Leisure Group.
• Long-service rewards and benefits.
• Cycle to Work scheme.
• Free on-site parking.
• The opportunity to take ownership of a key growth division within an established and respected family-owned business.