Aftersales & Warehouse Support Operative

Location: Chester, Cheshire
Salary: £28,000 – £30,000
Contract: Full-time, permanent

About the Company

Oval Deene are pleasued to be supporting a UK-based wine storage specialist headquartered in Chester. The company supplies premium wine coolers, wine cabinets and bespoke wine walls to domestic and commercial customers across the UK. Founded in 2016, the business has built a strong reputation for expert knowledge and high-quality customer service, working with leading European brands. 

The company operates a large warehouse facility and showroom in Chester and holds significant stock to support fast delivery and customer service across the UK.

Due to continued growth, we are looking for a proactive Aftersales & Warehouse Support Operative to join our team.

Role Overview

This role is a dual office and warehouse position, supporting both our aftersales customer service operations and warehouse logistics. The successful candidate will split their time between assisting customers with aftersales queries and supporting warehouse operations to ensure orders, deliveries and stock are managed efficiently.

The position is based at our Chester headquarters and requires someone who is organised, practical and comfortable working across both administrative and physical tasks.

Key Responsibilities

Aftersales Support

• Respond to customer enquiries relating to orders, deliveries, warranties and product support

• Manage aftersales queries via phone, email and online channels

• Liaise with suppliers and manufacturers regarding product issues or replacement parts

• Coordinate service requests, repairs or returns where required

• Maintain accurate records of customer interactions and support cases

• Ensure customers receive a professional and efficient service experience

Warehouse Support

• Assist with goods-in and goods-out processes

• Support order picking, packing and preparation for dispatch

• Help maintain stock organisation and inventory accuracy

• Assist with deliveries, returns and damaged goods processing

• Ensure warehouse areas remain safe, clean and organised

• Work closely with the logistics team to ensure efficient order fulfilment

Skills & Experience

• Previous experience in customer service, aftersales or logistics preferred

• Experience working in a warehouse or operations environment is beneficial

• Strong communication and problem-solving skills

• Good organisational skills and attention to detail

• Comfortable working both in an office and warehouse environment

• Proactive, reliable and team-oriented approach

Personal Attributes

• Hands-on and adaptable

• Customer-focused with a professional manner

• Able to manage multiple tasks and priorities

• Positive attitude and willingness to support different areas of the business

What We Offer

• Competitive starting salary of £28,000 – £30,000

• Opportunity to work within a growing specialist company

• Supportive and collaborative team environment

• Exposure to both operational and customer service functions

Please apply online or contact Gemma Creasey at Oval Deene Recruitment on 01933 449975, gemma@ovaldeene.co.uk